Bamboo Seed Refund Promise

This promise applies to bamboo seeds purchased from Yunnan Bamboo, including seed trial packs, across the destinations we serve.

Seed quality and germination guidance

We regularly test our bamboo seeds for germination and viability to check that they are in good condition when shipped. A germination and testing guide is provided with seed orders.

When we offer a replacement or refund

If your seeds fail to germinate after you follow the germination and testing instructions supplied with your order, please contact us. After we review and verify the germination test, we will offer a replacement or refund.

How to request help

Email ynbambus@gmail.com with your order number, the seed species involved, and clear photos or videos of the germination test. Please also describe how you followed the supplied instructions so we can assess the test and help you.

Do not send seeds back to China. For a verified germination issue, we provide a replacement or refund without a physical return.

Scope of this promise

This is a bamboo seed germination promise. It does not set the return or cancellation terms for live plants, books, or other non-seed products. Please contact us about those products before ordering.

This promise does not limit any mandatory consumer rights that apply to your purchase.

Non-defective returns and exchanges

We do not accept returns or exchanges for non-defective products or changes of mind. Seeds are subject to cross-border import restrictions and cannot be returned to China. For a verified seed germination issue, we offer a replacement or refund without requiring the seeds to be returned. This does not limit any mandatory consumer rights that apply to your purchase.